Legal

Refunds

A full refund within 14 days of purchase, no questions asked, on every licence, renewal, upgrade and template. Here is how it works.

Version 1.1, effective . Version 1.1 removes a reference to licence keys, which the product does not use, and says the credit note is against the invoice.

The fourteen-day refund

If you buy anything from SchemeReady and decide within fourteen days that it is not what you need, we refund it in full. You do not have to give a reason or prove anything. It makes no difference whether you have used the product, generated reports or run the Pro review. This applies to every assessment, the AI review, the assessment body licence, the template pack and single templates.

Your account is set up as soon as your invoice is paid, so by law a business buyer of digital content might have no right to cancel. We offer the fourteen days anyway, to everyone, because we would rather refund than argue.

How to ask

  1. Find your invoice number. It is on the invoice from Denver House Consultancy Ltd.
  2. Email [email protected] with the subject "SchemeReady: refund" and the invoice number. Nothing else is needed.
  3. We refund by bank transfer to the account the invoice was paid from, normally within two working days of your email, and send a credit note against the invoice.

Nobody from SchemeReady will ever ask you for card details, and we will never ask you to pay anything to get a refund.

What happens to your account

When the refund is made your account becomes read-only at once, and any AI review allowance on it ends. Everything you have already answered stays readable and exportable, and you can still print the reports you made. Your account is not deleted unless you ask. Section 9 of the privacy notice says how long we keep what is in it.

After fourteen days

After fourteen days a refund is at our discretion. We would normally give one where the product did not work on your system and we could not put it right, or where we withdrew the product before your term ended, in which case we refund the unused months. We would not normally give one because your certification body's findings differed from the SchemeReady report. The report reflects your own answers, and we say so throughout. If you think your case is fair, ask anyway by email.

Card disputes

Card payment is not switched on yet, so everything is invoiced. If it is switched on later and you pay by card, please email us before raising a dispute with your card issuer. A dispute takes weeks and costs everyone money. A refund request takes one email and is usually done the same day.

Renewals bought by mistake

If you bought a renewal when you meant to buy a first licence, or the other way round, email us within fourteen days and we will refund the one you did not mean to buy. You can then buy the right product, and we will make sure your account carries only the one you meant.

Questions

Anything not covered here: [email protected]. The terms of licence and the privacy notice cover the rest.